General Terms & Conditions
To ensure you receive the freshest flower bulbs, we will ship your order at the time the bulbs are ready (or soon to be ready) for planting. Make sure to plant your flower bulbs as soon as possible after you receive them.
DutchGrown™ guarantees all our flower bulbs to be true to name and in healthy, vigorous condition so that with proper planting and after-care, your flower bulbs will experience optimum growth.
What if my shipment arrives damaged?
The likelihood of your shipment arriving damaged is very slim. However, if there is a problem on delivery, we are here to assist you! If your package arrives damaged, please contact DutchGrown™ customer service by completing our contact form and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 14 days, as we and the parcel company may want to inspect the damaged product.
We will reship the replacement product after the delivering carrier has approved the damage claim and product has been returned back to our warehouse. If we are currently out of stock of that item, we will gladly offer a substitute or a refund, or you may wait until the next Autumn flower bulb shipping season. We will not honour claims that are made more than 2 days after receipt of the damaged product. After expiry of the terms mentioned above, customer is deemed to have approved the products delivered.
Please read our Returns & Refund Policy.
Changes to an order
Once an order has been placed, please submit any changes at firstname.lastname@example.org. You can change an order but only within 60 days after the order has been placed. Due to logistical reasons we cannot make changes to an order less than 12 days before your order will be shipped from The Netherlands.
Please contact us as soon as possible if you wish to cancel your order. We must receive your request at least 2 weeks (14 days) before your order will be shipped from The Netherlands. Requests to cancel orders less than 14 days prior to your requested delivery date will not be accepted and the order will be delivered as scheduled.
Our liability is limited to the purchase price of the flower bulbs. Your decision to purchase from DutchGrown Ltd confirms your acknowledgment and acceptance of our policies.
Eyripidoy, 33, Flat 101,
2007, Leykosia, Kypros