Returns and Refund Policy

Returning your order
You have the right to return your order to us within 14 days of receipt:

Jacoba van Beierenweg 150a,
2215 KX Voorhout,

Due to the nature of our products, we ask you to contact us first before returning the items. Our staff will be glad to help you resolve any complaints. You can contact us by completing our contact form.

If you decide to withdraw the contract, we can:

Redeliver the same items:
Offer you a voucher worth the full purchase price plus any shipping costs;
Refund you the full purchase price plus any shipping costs.
In order to exercise your right of withdrawal, you must notify us by means of a statement (in writing by e-mail) that you wish to withdraw the contract. To ensure fast and accurate processing, we ask you to include your order number in the statement.

Please note

This provision is applicable only if you make use of your right of withdrawal within 14 days after delivery of the items.

Reimbursement of the purchase price is paid by your preferred payment method within 14 days of receipt of the returned items.